More Bags, More Savings! Get 2 for EGP 900 or 3 for EGP 1,300. Love Your Bag? Get 15% OFF Your Next Order — No Expiry! More Bags, More Savings! Get 2 for EGP 900 or 3 for EGP 1,300. Love Your Bag? Get 15% OFF Your Next Order — No Expiry! More Bags, More Savings! Get 2 for EGP 900 or 3 for EGP 1,300. Love Your Bag? Get 15% OFF Your Next Order — No Expiry! More Bags, More Savings! Get 2 for EGP 900 or 3 for EGP 1,300. Love Your Bag? Get 15% OFF Your Next Order — No Expiry! More Bags, More Savings! Get 2 for EGP 900 or 3 for EGP 1,300. Love Your Bag? Get 15% OFF Your Next Order — No Expiry! More Bags, More Savings! Get 2 for EGP 900 or 3 for EGP 1,300. Love Your Bag? Get 15% OFF Your Next Order — No Expiry!
Streetbag Backpack Crossbody Men Bag Charms Shipping Policy Exchange & Return Policy FAQs

FAQs

Frequently Asked Questions

Have questions and want fast answers? We’ve made a list of the most common questions customers ask us on this page. If you still have unanswered questions after reading this, please feel free to reach out to us directly through Facebook, Instagram or WhatsApp.


Q- How do I place an order?

A-Placing an order takes a few minutes on our website. Simply pick your favorite product from our shop, click “add to cart” and then on the next page press “proceed to checkout”. Now fill in your personal information and address details then click “Place Order”. Done! Your order is now in our system and will be processed. Nothing else needed on your part.


Q-What are the shipping fees and delivery times?

A-Delivery takes 3–5 business days across all governorates for EGP 90, except Alexandria, where delivery takes 24 hours for EGP 60.


Q-I don’t like ordering things online. What if anything goes wrong?

A-This is a common concern we receive because unfortunately, a lot of online shops are dishonest. First off, here at Palma, you can choose to always pay on delivery. If there’s anything wrong with the product, we have a very simple return/exchange policy. You can get your full money back or exchange the product for a similar or a different one, and also you can shop in one of our stores.


Q-How do I exchange or return a product and how much does it cost?

A- It’s not allowed to open the package during delivery, You can exchange or return the product within 24 hours of receiving it. If you wish to exchange it for another product, the exchange fees will be 60 EGP. If you need to return it and get your money back, You will get the items amount without delivery fees.